Saturday, June 22nd 2013

Council outsources 24/7 dispatch services to Oakland County, sells dispatch equipment

Written by Amy Mayhew
Friday, June 14 2013

In a vote of 5-2, council made...

HOLLY, Michigan – More than 100 concerned residents filled the auditorium of Holly Middle School Tuesday night, and most of them left angry after council voted to shut down the village’s dispatch center and send the services to Oakland County.

In April, council began exploring the idea of outsourcing dispatch services to Oakland County as a way of saving the village between $80,000 and $150,000 per year, depending upon whether the village officials sent one 12-hour shift to Oakland County Dispatch per day, or scrapped dispatch services all together.  

While the village currently pays $305,000 annually to keep its dispatch center up and running, the cost of outsourcing dispatch services to Oakland County for one 12-hour shift per day is $43,000 per year,  or $113,000 per year for  24/7 services.

Keeping dispatch services local proved to be an emotional topic among residents, as more than 70 people attended the May 28 meeting in which council asked village administrators to provide more detailed information on potential cost savings associated with outsourcing.

Jerry Walker

On June 9, council members received an 8-page memorandum from Village Manager Jerry Walker, detailing 3-5 year cost projections to keep Holly’s dispatch center intact, projected costs for training, equipment and software upgrades, and where the cost savings would go, should council decide to outsource the services.

In his memo, Walker identified a major component of the issue as it relates to the National Fire Protection Association (NFPA) which went into effect on March 1 of this year. Under the NFPA guidelines, dispatch centers providing both non-emergency and emergency functions must be manned by two dispatchers at identical work stations on a 24/7 basis, and comply with all of the NFPA call-taking protocol.

“The village of Holly Dispatch Center currently provides services 24-hours per day, seven days per week with a single dispatcher on duty at all times,” Walker wrote. “Based upon the above listed sections of Chapter 7 of NFPA 1221, this means that our current operational procedure is unable to meet all of the recommendations at current staffing levels.”

Staffing and Training Costs

Per NFPA guidelines, Walker said the village would need to hire four new dispatchers to cover all of the shifts adequately, an increase of $202,269 in the first year. Additionally, Walker said the new hires would be required to complete a 40-hour training course. “Upon completion of Modules I and II for four additional hires, the village will pay annually approximately $2,800 to maintain the required continuing educational credits mandated by the State 911 Committee.”

Equipment and Software Costs

As for equipment and software needs, Walker reported that the software used with the current 911 equipment in the Holly Dispatch Center has not been upgraded since its installation in 2006. Walker said Joseph Cousineau, a marketing development manager for AWT Wireless, the company that currently provides service to the dispatch center, didn’t recommend the upgrade as the equipment will become antiquated within the next 18-months, and would not comply with the upcoming Next Generation 911system. At a minimum, Cousineau said, it would require replacement of a server and a workstation at a cost of at least $24,000.

Due to upgrades in the Oakland County Computer Aided Dispatch System, the village would also be required to purchase two workstations, two printers and eight display monitors at an additional cost of approximately $7,000.

To remain in compliance with NFPA1221standards, a second Open Sky Radio Console would be required and would cost approximately $50,000, Walker said.

HPD Daily Operations
Walker said existing dispatch staffers currently handle the receipting of various revenue sources within the police department including PBTs, vehicle impounds, sex offender registrations, and fingerprinting services.

“All of these services will continue to be provided to our residents and would be handled by civilian staff during the day, and our police officers after hours,” Walker said.

Non-revenue-generating services including burn permits, garage/estate sale permits, vacation checks, pawn shop receipts, gun permits and registrations will still be available and handled either by a civilian staffer during the day or via the police department’s website, Walker said. Prisoner detentions would be monitored by civilian staff during the day, and transported to Oakland County Jail after business hours.

Potential Uses for Savings

In his memo, Walker issued a laundry list of recommended uses for the saved funds including refurbishment of the Holly Fire Department ambulance in the amount of $60,000, updates in the amount of $5,000 to the Holly Police Department Dispatch Center, replacement of the village’s copier/printer/scanner/fax for $5,000, the purchase and installation of an electronic marquis sign to be erected near Ganshaw Park not to exceed $15,000,  transfer of funds in the amount of $20,000 to the Local Road Fund, a Municipal Employee Retirement System (MERS) contribution of $25,000, Mill Pond Dam Replacement fund allocation of $10,000, and the remaining $2,073 to go back into the village’s general fund in addition to the one-time cash payment of $70,000 from Oakland County.

Consequences of non-Compliance with NFPA 1221

“While there are no specific sanctions for non-compliance stipulated in NFPA 1221, the fact that the village is aware of our limitations potentially opens our community to vicarious liability which must be considered,” Walker summarized in his memo. “While some may say nothing will happen, the chances are that something will happen, and if service is not provided per standards or if someone is injured, then liability will attach.”

Walker said it is unclear if non-compliance would eventually lead to a forced closure of Holly’s dispatch center, but said it is obvious that the village of Holly is required to abide by all applicable rules concerning operation of a Public Service Answering Point (PSAP).

Council weighs in
After listening to 90-minutes of public comment, council prepared to discuss the information provided by Walker, and possibly put the matter of the village’s dispatch to bed once and for all. Most of those taking the podium during public comment favored saving Holly’s dispatch center, while others asked council to check their emotions at the door, and make the best possible fiscal decision on behalf of the village.

“My feeling is that this cannot be an emotional action by council,” former Village President Jeff Miller said during public comment. “The bottom line is, our first priority is to give the best service dollar-for-dollar to the citizens who live here, to the businesses, the landlords, or whoever pays the millage to give the very best without emotion.”

Councilman Ryan Bladzik said he felt council had “done their homework” on the pros and cons of outsourcing Holly’s dispatch services. “I can’t speak for anyone else, but this has not been an easy decision – this has not been an easy thing to look at – there are a lot of different facets to it.”

Jackie Campbell

Councilwoman Jackie Campbell said she still had many outstanding questions on the issue, and specifically questioned NFPA’s role in establishing dispatch standards. “They are not associated with the federal government or the state of Michigan in anyway – NFPA is a private entity,” she said, adding that she was still waiting on additional clarification on the agency.

Additionally, Campbell said she would like to have an actual contract to review with Oakland County before agreeing to anything. “I don’t see how this council can vote on anything with dispatch when we can’t get a contract here to see what we agreed to or what we didn’t agree to,” she said.

Campbell reiterated her thoughts from the May 28 meeting. “I asked a simple question – can we at least hold it for one year for our equipment to make sure that our citizens – those who we are here to represent – that we can just hold up and listen to them, calm down the emotions, calm down the fear factor to make sure that it will even work?”

Campbell’s comments spurred a round of applause from the audience.

Patricia Coates, the 911 coordinator for all Oakland County Public Safety Answering Points (PSAPs) was on hand to help clarify the costly technology challenges the village faces, should it keep its own dispatch center.

“My role through CLEMIS is to be a resource,” she said. “To have coordination meetings with all of our PSAPs, to make sure everyone is aware of changing technology, training standards, and legislation.”

Coates explained that the current 911 system is based on technology going back to 1962. “At that time, the phone companies changed the way you could call long distance,” she said. “Before then, you had to go through an operator to call long distance – after that, you could dial it directly.”

Coates said the 1962 trunk system works well for 911 calls made from a landline, but that pinpointing the location of wireless or cell phone 911 calls proves to be a challenge.

“The government has recognized that needs to change,” she said. “Next Generation 911 is coming very quickly and that’s part of the research that Mr. Walker has done.”

Among the things driving Next Generation 911 is the ability to pinpoint wireless call locations, and to add texting to 911 capabilities to the system. “Texting to 911 is particularly important for the deaf and speech impaired community because they are using texting as their primary method of communication rather than the old TTYs and PDDs,” she said.

The Oakland County Dispatch Center will be the first in Oakland County to offer such services, and is expected to roll the service out in September, Coates said.

“There will be a lot of hardware and software upgrades necessary, and 911 isn’t going to get cheaper,” she said. “It’s not going to get cheaper to run a PSAP in the next few years – it’s going to get much more expensive, so I think that’s part of why this council and many other councils in Oakland County are trying to be proactive.”

Councilman Ryan Bladzik

Bladzik said roughly 25-percent of what village taxpayers currently pay goes to maintaining the village’s dispatch center, and that necessary equipment, software, training and staffing requirements would boost it to more than 33-percent.

“There are other places and wiser places we can invest our money, and as much as I would love to keep dispatch, from an emotional and personal point-of-view, at $113,000, to contract with Oakland County, having toured their facility and having personal trust that our level of service will not diminish, that’s what I need to support,” he said before making the motion to contract 24/7 dispatch services to Oakland County.

Councilman George Kullis seconded his motion.

Councilman Bob Allsop said he felt council wasn’t taking enough time with the decision.

Councilman Bob Allsop

“I think if we give up – if we do this tonight and sell out the village people, I think that with our dispatch gone, we’re doomed,” he said. “I think this is totally wrong if you vote for this tonight – if you do this, you’re selling out the people.”

“Vote on it,” resident Larry Lilly yelled from the audience.

“Cut back on something else – some other stupidity, but keep our dispatch,” Allsop said, pounding his fist on the table.

Allsop urged council members to put off the vote for a year as $305,000 is currently budgeted for dispatch through July of 2014.

“No it’s not because the updates have not been made,” Hughes said. “As it stands, our system is out of standard, so what you’re telling me is that we can offer our community for $305,000, a substandard operation as opposed to a service for $113,000 that is on a whole different level.”

Councilman George Kullis

Kullis said he has given the matter countless hours of consideration. “When this thing started in March, I’m going to tell you, I was for saving dispatch,” he said. “But thanks to (former Councilwoman) Pauline Kenner and the people she brought to these meetings, they said it was about service – it was about protecting lives – it was about giving them the most for their money.”

Kullis said he had also toured the Oakland County Dispatch Center and was satisfied by what he saw. “This is about service and it’s about finance – we have been charged with the fiscal responsibility for this village, and we have been charged to protect and serve,” he said. “I’m sick and tired or hearing people say that we’ve done nothing and that we’re making a fast decision.”

In a vote of 5-2, Bladzik’s motion to outsource 24/7 dispatch services to Oakland County was approved with Allsop and Campbell casting the dissenting votes.

On Thursday, Kenner responded to Kullis’ comments. “Mr. Kullis knew that the seniors were in favor of saving Holly’s dispatch, and he misrepresented them with his comments prior to his vote,” she said. “He used the seniors to justify his vote, and many of them are very upset by it.”

Bladzik later made the motion to sell the village’s existing 911 equipment to Oakland County for $20,000. In a vote of 4-3, the motion passed with Allsop, Campbell and Councilman Chris Rankin casting the dissenting votes.

Clerk/Treasurer Cathy Behrens said the village is hoping to transition dispatch services over to Oakland County in late July or early August.


#1 HollyRes 2013-06-14 10:02
Jackie Campbell and Bob Allsop are the only ones who were thinking clearly that night. They could clearly see that not enough homework had been done before making this irrational decision. I'm disgusted with the rest of the council and Mr. Walker as well. The lack of leadership, the lack of fact checking before making decisions that affect the village as a whole, and this shotgun decision are all factors we need to remember in the future when voting in council members.
Report to administrator
#2 GoldenMama 2013-06-14 12:01
Those people whom are saying that this was done too quickly evidently have not been attending council meetings. This has been being discussed for the last 3 months that I am aware of. It has been nearly the only topic of conversation for the last 2 months at council meetings and it was time to move on so that other business could be addressed. There was more than adequate information presented and considered for a decision to be made. The only piece "missing" was to see the actual results of the change.

I do not think there is anyone who truly wanted to "get rid of the dispatch" but there are many who saw this for the fiscally responsible cost saving measure that it is. We as a village have a finite amount of resources available to us and we need to put those resources to the best use possible. I am very pleased with the majority of our council and they have my utmost respect for the manner in which they handled this incredibly difficult and heart-wrenching decision. I look forward to seeing many more sound decisions being made in the best interests of the village that they serve.
Report to administrator
#3 Toddski 2013-06-14 13:27
Golden Mama, you are so right....The figures and facts speak for themselves, thankfully the majority of the council did the right thing,I applaud them, no one wanted to get rid of our dispatch but facts are facts.
Report to administrator
#4 Tony E. 2013-06-14 13:47
Thank you to council for protecting the long term interests of this village.

Thank you for having several public meetings, making the OCSD representatives available and giving the public AMPLE opportunities to educate themselves on the facts concerning how dispatch would work. Those in this community who were interested in actually listening to facts were given several chances to educate themselves.

Thank you for showing this village that we are no longer dealing with a short sighted council as we had in 2009.

Thank you council for not caving to the emotional pleas from residents who fell victim to the scare tactics by a few well known community "activists" who shamefully intimidated and confused the elderly and other vulnerable members of our community into thinking their safety would be put at risk. The good news is several people I talked to once the facts were explained to them were feeling much better about the decision. I visited the dispatch myself and after the 90 minutes I spent there watching and learning about the technology at their disposal, there is no doubt that we are safer than ever once the transfer occurs.

Thank you council for not being bullied by some of the ignorant members of our community who felt the need to resort to insults, lies, vulgar language, threats and slander in a desperate attempt to advance their own agendas. The people who engaged in that behavior are a disgrace to this community and did nothing but bring shame to our village.

You the council were elected to protect the safety and viability of our village. You did that. The community in November by a large majority voted NO to giving the police more money. 5 of you listened to them and found a way to keep us safe and save money. You did your job.

Losing a part of our community stinks... no doubt about it. As someone who wants to bring jobs to Holly I don't like seeing 4 jobs leave. But the alternative...raising taxes is not the way to attract new residents and new jobs. Our council was smart enough to realize that.

To those who want to continue to scream insults and spread doom and gloom... you are free to do so. However this should serve notice that the bully tactics of old Holly are no longer going to be effective and Buddha help us if this village ever goes back to a time where that type of tyranny is considered an acceptable method to influence decision makers.
Report to administrator
#5 Linus 2013-06-14 18:41
The council made the right decision in this case. Why on earth would anyone support paying an extra $200,000 per year for inferior services on outdated equipment? People do not do this in their own personal lives, why would they be in favor of doing it with our precious tax dollars? We taxpayers sent a very clear message in 2009 at the ballot box that said "NO" to additional taxes to fund them.

Tony E: Imagine this, you and I agree on a topic! Was there a freeze advisory outside of Ann Arbor or something?
Report to administrator
#6 Frank Sweeney 2013-06-14 19:17
HollyRes how can you say not enough time and thought was put into this? Look at Mr. Walker’s research! Being a senior, I appreciate the local dispatch and all those who staff it, but I also appreciate our elected officials making fiscally responsible decisions. I’m sure Oakland County will do just fine by us. It is clear that change isn’t Holly’s friend, but I for one agree that this had to happen.
Report to administrator
#7 Tony E. 2013-06-14 20:01
Quoting Linus:
The council made the right decision in this case. Why on earth would anyone support paying an extra $200,000 per year for inferior services on outdated equipment? People do not do this in their own personal lives, why would they be in favor of doing it with our precious tax dollars? We taxpayers sent a very clear message in 2009 at the ballot box that said "NO" to additional taxes to fund them.

Tony E: Imagine this, you and I agree on a topic! Was there a freeze advisory outside of Ann Arbor or something?

Linus it is not the first time we have agreed and perhaps not the last. I have never been a fan of what I would consider irresponsible spending.
Being a Hoosier alum Ann Arbor and the vicinity is always a bit of a cold place for me lol.
Report to administrator
#8 Sophia 2013-06-14 21:32
This is the smartest decision this unit of government has made in the past 40 years Now if they could all quit fighting and the township and village become one governmental unit! .....oh but I guess that is a dream.....
Report to administrator
#9 holly2003 2013-06-15 15:39
I keep seeing that its not that quick and that they have been talking about it for the last three months at the meetings, but to the rest of us village residents it is in fact fast, but we see it as just the one choice and nothing to compare it too... can someone from council answer why you guys only looked into oakland co and not any other oppositions?? and also when does this all take effect as to when we are going to be switching to oakland co as the new dispatch/call center for us village residents??? you cant keep us in the dark on this because it effects the whole village and we deserve to know, since we are the ones paying for it.

thank you in advance,
the citizens of the village
Report to administrator
#10 Dayne 2013-06-16 08:01
the outsourcing for dispatching was looked into as early as 2006 before the 2mills tax increase was approved using scare tactics on our residents.
Report to administrator
#11 Toddski 2013-06-16 09:20
Holly 2003 You are not the voice of the "citizens of the village" ..Your opinions and thoughts belong to you and you alone...I for one, do NOT agree with them.
Report to administrator
#12 C. Rankin 2013-06-16 12:53
The projected date for the changeover is late July/early August. The minutes for the council meetings are available at the Village website. > Clerk/Treasurer > Document Library > Council minutes. The cost savings are shown as an attachment to this story.
In a nutshell, to become compliant with the new regulations, we would have to spend over $200,000 more than the $303,000 that is already budgeted for our dispatch center and an additional $125,000 for the recommended equipment upgrade. ($628,000 this year) Then in subsequent years, our annual cost would increase to a projected $583,000 in the 2016-2017 FY. Alternatively, even factoring the 2-3% annual increase for services thru Oakland County, our costs will be only about $122,000 for dispatch services for that same year (2016-17). Even after including the employees that will need to be hired to handle the administrative duties at the police station, we will come out far ahead financially.
Report to administrator
#13 Toddski 2013-06-16 13:01
holly2003, Where do you get your information? If a quarter of a year isn't long enough for our council to make a decision, how long should it take? Also, you can get all the FACTS and FIGURES from our village office which is located at 120 S. Saginaw. Myself and the majority of the CITIZENS of the village, who saw the facts and figures agree with our council 100%.
Report to administrator
#14 lala 2013-06-17 11:29
I applaud the council for not being pushed around by the usual Holly bullies who (I hope) are learning that FINALLY, their antiquated beliefs, opinions and tactics are being pushed to the side by those who made decisions based on fact and not fear.
Report to administrator
#15 circus011574 2013-06-18 09:03
I'm a bit shocked at councilman Allsop's comments about "selling out the people" and "we're doomed." That is pure propaganda unsuported by facts and/or data and not worthy of an elected leader. Great decision here council, well the 5 that voted for it anyway. This was a total no-brainer.
Report to administrator
#16 Two50r22 2013-06-19 12:37
Yes we can all see that going to Oakland county for the service is a cheaper option. I'm not convinced it is the best. If we expect or at least hope our community to grow, it would be wise to invest in services. I think time will show this was a mistake.
Report to administrator
#17 circus011574 2013-06-19 14:07
Here's something that is a fact: George Kullis has the best facial hair in Holly. Well done sir!
Report to administrator
#18 holly2003 2013-06-22 10:49
Toddski sorry that you don't agree with my statements but to tell you the truth they are not JUST MINE BUT A HANDFUL OF CITIZENS OF THE VILLAGE. many of which have come to me and stated their feelings about how the village council has made many of BAD choses over their VERY SHORT TERM,,,, many of us feel that they didn't look into it very well and there are still MANY of questions that they don't have answered before deciding to more our small town dispatch to a large over loaded department... I for one believe that the service is going to take a turn for the crapper and as many of others have stated at the meeting the last few months stated, why cant all you guys open ur eyes and see this is not the right thing for the village we have a great dispatch center and the ladies that work in there are from here and no the land markers to the area, ( which is great for the people that don't live here and need help they can give a land marker and they know right where they are and if they are in the village or NOT)
Report to administrator
#19 Toddski 2013-06-22 15:52
holly2003, I do agree with you when you mentioned that a handful of citizens were against the majority but it was only a handful, and if you include the group of malcontents sitting in a group at the back of the auditorium with the foul mouths, what a terrible reflection on the good citizens of our Village.
Report to administrator
#20 Tony E. 2013-06-22 18:10
Quoting Toddski:
holly2003, I do agree with you when you mentioned that a handful of citizens were against the majority but it was only a handful, and if you include the group of malcontents sitting in a group at the back of the auditorium with the foul mouths, what a terrible reflection on the good citizens of our Village.

Toddski you are so right. ...and let's not forget the seniors who were fed a bunch of lies...and a bunch of lines to say based on those lies...who spoke about raising taxes...taxes that as renters they would never have to pay...who were herded in to these council meetings and used like puppets by people with an agenda.
It was sad and shameful.

I had more written earlier...but I am learning some discretion ;)
Report to administrator

To comment on this article, please register for an account or log-in if you already have an account.


Front Page | Community | Sports and Outdoors | Opinion | Education | Blog | Holly Express | Site Map
©2013 The Holly Express.
Send feedback to
All rights reserved. This material may not be broadcast, published, rewritten or redistributed without prior written permission.